Immigration Refugees and Citizenship Canada Tech Is Still Outdated

Last Updated On 29 August 2023, 9:57 AM EDT (Toronto Time)

The Immigration Refugees and Citizenship Canada (IRCC) has launched multiple portals lately and made multi-factor authentication mandatory, but still, technology is outdated.

In today’s increasingly digital world, the significance of robust online security cannot be understated. Government agencies are no exception to this rule, as they handle a wealth of sensitive personal information.

The Immigration Refugees and Citizenship Canada (IRCC) is an important governmental body that manages immigration and citizenship matters for Canada.

To bolster security measures, IRCC introduced the concept of multiple portals and multi-factor authentication (MFA) in its systems.

However, recent observations indicate that while the initiative is promising, system updates have not kept pace, potentially jeopardizing the effectiveness of these enhanced security measures.

Immigration Refugees and Citizenship Canada Initiatives

IRCC has recently launched multiple portals, such as the IRCC Trackers, the Visitor Visa Portal, and multi-factor authentication (MFA).

The move towards multiple portals and multi-factor authentication by the IRCC is a commendable step to fortify the security of its online services.

Multiple portals aim to segregate different types of applications and services, creating a more focused and streamlined user experience.

This separation can mitigate the risks associated with unauthorized access to unrelated services.

Multi-factor authentication, on the other hand, adds an extra layer of protection to user accounts.

This method requires users to provide two or more authentication factors before accessing their accounts, which typically include something they know (password), something they have (security token or phone), or something they are (biometric data).

By implementing MFA, IRCC aims to reduce the likelihood of unauthorized access, even if a user’s password is compromised.

The Challenge: Lagging System Updates

While the adoption of multiple portals and multi-factor authentication reflects IRCC’s commitment to cybersecurity, there appears to be a disconnect when it comes to timely system updates.

Recent observations suggest that the systems supporting these security measures have not been updated promptly or adequately, potentially undermining the intended security enhancements.

Users have reported challenges in navigating the multiple portals. Instead of a streamlined experience, some have found it cumbersome to switch between portals for different services.

Additionally, certain features that were available before the introduction of multiple portals are now missing or less intuitive.

Technical Glitches

Slow system updates have given rise to technical glitches. These glitches range from error messages during login attempts to difficulties in accessing critical application forms.

The below-listed tweet is quite common from IRCC. Furthermore, actual portal downtimes are much higher than these tweets.

ONLINE SERVICE HELP: Some online services will be unavailable between 7:00 am and 9:00 am EST August 9th. Be sure to clear your browser’s cache when the service is restored:

— IRCC (@CitImmCanada) August 8, 2023

Such issues not only frustrate users but also raise concerns about the overall system’s stability and resilience.

Additionally, authorized representative portals are also frequently down, limiting their ability to submit applications for their clients.

Multi Factor Authentication Integration

The introduction of MFA is only effective when it is seamlessly integrated into the user journey.

However, delays in system updates have resulted in inconsistent MFA experiences.

Users have reported instances where MFA prompts do not appear when they should, potentially leaving accounts vulnerable.

Furthermore, using a third party authenticator app isn’t a good idea, although the IRCC claims that information is not stored or saved by these third party apps.

Security Patching

Cyber threats are constantly evolving, and prompt security updates are crucial to address newly discovered vulnerabilities.

Without timely updates, the risk of security breaches or unauthorized access could increase, rendering multi-factor authentication less effective.

User Awareness

The success of any security enhancement lies not only in the technology but also in user awareness and education.

The slow pace of system updates has hindered IRCC’s ability to effectively educate users about the changes and how to navigate them safely.


The IRCC’s initiative to implement multiple portals and multi-factor authentication reflects its commitment to bolstering cybersecurity for its online services.

However, the potential benefits of these security measures are being hindered by the lagging pace of system updates.

To ensure the effectiveness of these enhancements, it is imperative that IRCC focus not only on implementing advanced security features but also on promptly updating and maintaining the systems that support them.

A holistic approach to cybersecurity that encompasses both technological advancements and operational efficiency is crucial to safeguarding sensitive user data and maintaining user trust in government services.

Amardeep Singh, RCIC

Amardeep of Sky Immigration Consultancy Services, is a Regulated Canadian Immigration consultant (RCIC) in good standing with the CICC (College of Immigration and Citizenship Consultants).

7003 Steeles Ave W #5, Toronto, ON M9W 0A2

Contact: email at OR call at 416-647-0009

The post Immigration Refugees and Citizenship Canada Tech Is Still Outdated appeared first on Immigration News Canada.

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